FAQ
🛍️ Ordering & Shipping
Q: How long does shipping take?
A: We ship directly from our global suppliers, and orders typically arrive within 7-12 business days. Processing times are 1-2 business days before shipping. You’ll receive a tracking number once your order is on its way!
Q: Do you offer tracking for orders?
A: Yes! Once your order ships, you’ll receive a tracking number via email. You can track your package through our Order Tracking page.
Q: Do you ship worldwide?
A: Currently, we ship to most countries, including the U.S., Canada, U.K., Australia, and Europe. If shipping is unavailable at checkout, it means we don’t ship to your location yet.
📏 Sizing & Fit
Q: How do I choose the right size for my dog?
A: Sizing varies for each product, so please check the specific size chart on every product page. To ensure the best fit:
✔ Measure your dog’s chest, neck, and back length before ordering.
✔ If your pup is between sizes, we recommend sizing up for comfort.
Q: What if the size doesn’t fit?
A: If the item doesn’t fit, contact us at info@fancypups.fashion within 7 days of delivery, and we’ll help you with an exchange or store credit.
💳 Payments & Discounts
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
Q: Do you offer first-time customer discounts?
A: Yes! Get 10% off your first order by signing up for our email list. You’ll receive a discount code via email to use at checkout.
📦 Returns & Refunds
Q: Can I return my order?
A: Yes! We offer 30-day hassle-free returns on all unused items in their original packaging. Contact us at [your email] for return instructions.
Q: What if my item arrives damaged or incorrect?
A: We’ll make it right! If you receive a damaged or incorrect item, email us at info@fancypups.fashion within 7 days with photos, and we’ll send a replacement free of charge.
❓ Need More Help?
Contact us at info@fancypups.fashion or DM us on Instagram @FancyPups.fashion for quick assistance! 🐶✨